FAQs
How much is delivery and how long does it take to get to me?
For almost all products you'll have 2 options: next working day or 2 to 3 working days for UK mainland. We can offer this because we hold ALL stock on the website in our warehouse for immediate dispatch.
For a full breakdown of delivery times and options see our Delivery Information page.
How can I get a price match on a product?
You're welcome to email us, give us a call or fill out our Price Match form and we'll get back to you.
You can find a full breakdown of information on our Price Match page.
What is your return policy?
Our return process is very simple. We offer a 30-days window to return defective or wrong products. For more details, go through our dedicated return/exchange policy page.
How often do the prices change for these products?
We strive to offer the best possible price for our products. If you still manage to find a product priced cheaper with another UK online retailer, we will try to match the price!
Make sure to meet all terms and conditions by filling in the Price Match Promise tab available on each product page.
You can also contact our sales team directly with your discovery via email (support@padelhq.co.uk), live chat, or call us on 02380 017474.
I need some advice on what to buy, can you help?
Of course!
You're welcome to view our buying guides for extensive advice or simply contact us on one of the methods below;
- Livechat
- Email: support@padelhq.co.uk
- Phone: +44 (0)2380 017474
Can we process orders on Padelhq.co.uk over the phone?
We are an online store, for PCI compliance & security reasons we can't take orders over the phone. You can easily order our products in a few clicks.
You can also call us on02380 017474 (UK) to understand the process or opt for our live chat assistance.
Do you deliver outside of the UK?
No. We only deliver to the UK mainland at present but this should be changing in the near future!
ABOUT PADELHQ.CO.UK
PadelHQ aims to give new players or professional players the guidance and information they need to identify the right Padel Rackets, Padel Balls, Shoes, Clothing, Racket Bags, Grips and Strings for playing. We offer this from every major top brand including – ADIDAS, Head, Bullpadel, and Babolat. We always will aim to offer these to you at the lowest prices, with rapid dispatch and free/next day delivery as well. We are run by Padel players for the benefit of the sport but also so we can offer a truly high level of service.
Whether you're new to Padel and buying your first racket, or a serious professional looking for the very best Padel Rackets, Shoes and all other accessories available, we run products to suit. As well as this we focus on providing for all types of players – men, women, teenagers, boys and girls.
