Delivery Information

 UK Mainland Delivery Options

•  Please note that DPD Express is subject to placing your order before our 1pm dispatch time.

•  If you'd like to double check prior to ordering, you can contact us via Live Chat, Email (support@padelhq.co.uk) or via the phone (+44 (0)2380 017474).

•  In the unlikely event that your parcel is not delivered, please email support@padelhq.co.uk within 14 days of purchase. We cannot accept claims past this point.

•  Please do not refuse a parcel delivery from the courier. If you change your mind and would like to return the parcel, please follow the instructions provided on our 'Returns' page. If a parcel is refused upon delivery, this holds a £15 charge which will be deducted from your refund upon arrival back to us.

• If any items are missing or damaged on receipt of your parcel, please ensure you make contact with PadelHQ within 14 days of receiving the parcel. If this is reported outside of this window, we will not be able to resolve this for you. The item must also remain unused whilst this is investigated and resolved.

 Rest of UK Delivery Options

•  Please note that due to our location on the South Coast, all Scottish locations above Aberdeen are considered 'Scottish Highlands'.

DPD Express Delivery Terms

•  Padel HQ strives to deliver all Express parcels on the next working day, subject to ordering before the 1pm cut-off, though can not be held responsible for delays outside of our control. 

•  A signature or delivery image is required for all deliveries from Padel HQ. 

•  Should you happen to be unavailable when delivery is attempted, the parcel will return to the depot for another attempt. If delivery is unsuccessful on more than one occasion, the parcel will be returned to us, which will incur fees that would need to be paid by yourself.

•  The above also applies should delivery be made to a collection point and returned to us due to failure to collect the parcel. 

•  If a ‘safe place’ delivery is requested, Padel HQ is not liable for theft or loss of the parcel. By requesting delivery to a safe place, you are taking full responsibility for the parcel, provided the courier has delivered to the safe place requested.

 DPD Terms and Conditions

•  The customer agrees that DPD may, at their discretion

•  In the case of delivery to a pickup shop or neighbour, this information will be provided via the tracking number on the DPD app or website, along with an image of the delivery. 

•  DPD does not deliver to BFPO address or UK PO Boxes. 

•  Delivery information or instructions can be provided or altered via your tracking number through the DPD app or website. You can also select a safe place or preferred neighbour. 

•  To view areas currently affected by service disruption, please click here. 

Unfortunately, due to Brexit, we will no longer be shipping outside of UK Mainland.