Terms & Conditions

Overview

This website is operated by Padel HQ. Throughout the site, the terms “we”, “us” and “our” refer to Padel HQ. Padel HQ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Goods & Services

Prices and availability of goods and services are subject to change. Prices shown on the website are inclusive of VAT, irrelevant of your geographical territory. Padel HQ aim to have all pricing up to date and correct, though, on rare occasions, errors do occur. If this does happen, we’ll contact you with the option of reconfirming your order at the correct price or cancelling your order if you don’t wish to pay the difference. Should you decide to cancel your order, you will receive a full refund, though please note that funds can take up to 2-3 business days to appear back in your bank due to bank processing time outside of our control.
All technical information and specifications are given to the best of our knowledge, though with the rapidly changing nature of products within the industry, Padel HQ cannot guarantee complete accuracy across all product pages.

If your order is placed prior to 1pm (GMT/BST), Monday-Friday, Padel HQ always aims to dispatch on the same day. If you have selected Next Day delivery, and live within Mainland UK, your order will be due for arrival the following working day. Please note that whilst Padel HQ strives to fulfil this service for every eligible order, the service is not 100% guaranteed, due to occasional courier circumstances outside of our control.

Please be aware that customisation services, such as the restringing of rackets, may cause a 24-48 hour delay in dispatching your order, depending on demand.

Delivery

A signature or delivery image is required for all deliveries from our store. If you happen to be unavailable when delivery of the parcel is attempted, our courier will return the parcel to the depot to attempt delivery again. At this time, you can provide instructions to the courier for delivery if required. If delivery fails more than once, the parcel will be returned to us, which will incur fees that would need to be paid by yourself.

Please do not refuse a delivery from the courier company. The cost involved in processing and returning a parcel is £15, which is a charge you will incur should you refuse a parcel from our courier.

If a ‘safe place’ delivery is requested, Padel HQ is not liable for theft or loss of the parcel. By requesting delivery to a safe place, you are taking full responsibility for the parcel, provided the courier has delivered to the safe place requested.

If you have paid for a specific delivery service and Padel HQ has dispatched the order on time with this service, we cannot be held liable for a refund in the case of late delivery due to courier circumstances outside of our control. We will, however, endeavor to help as much as we can if this does occur.

If any items are missing or damaged on receipt of your parcel, please ensure you make contact with PadelHQ within 14 days of receiving the parcel. If this is reported outside of this window, we will not be able to resolve this for you. The item must also remain unused whilst this is investigated and resolved. 

Padel HQ currently does not deliver internationally.

Returns

We have a simple 30-day returns policy. Further information on this can be found here.

In order for returned items to be accepted, they must show no signs of wear or use and cannot be customised in any way. Returning used items will lead to the return being refused and incurring charges.

If we have made an error in delivering the wrong product, we require contact informing us of this within 14 days of delivery. We will do our best to resolve this for you swiftly and satisfactorily.

If you have received an item with a defect or cosmetic damage, Padel HQ requires contact within 14 days to report this. The item must not be used within this time. If there are signs of use upon return of the goods, Padel HQ would be unable to replace this.

Warranty

Most items sold on our website are covered by a warranty for manufacturing faults. Our full warranty policy can be found here.

All warranties will be subject to a warranty assessment from us, and our suppliers.

Padel HQ endeavors to complete all warranties as swiftly as possible, though cannot guarantee a time frame due to contact with the supplier.

Refunds

Whenever a refund is processed, you will be notified via email or text (depending on the information you have provided). From the point of receiving this notification, your refund will appear back in your bank account within 2-3 business days. If money is not appearing in your bank after this time frame has passed, please do let us know so we can help out with this.

International Deliveries and Customs Duty

In rare cases, international customs duty needs to be paid on delivery. Whilst Padel HQ tries to avoid this for customers, if charges are required, the customer is liable for this, as well as any returns costs to ourselves associated with unpaid duty costs.

Marketing, Messaging & Newsletters

Padel HQ runs a cookie policy on our website, meaning we track your engagement with ourselves. Where this occurs, you may see adverts popup from time to time on other 3rd party websites and apps, such as Facebook or Instagram.
Padel HQ don’t communicate you directly with any marketing information via email or messaging without your prior consent on our website, to ensure we are fully GDPR compliant. You can easily unsubscribe from email marketing by clicking the unsubscribe button at the bottom of marketing emails.

VAT Excluded Areas

If you are placing your order from a VAT-excluded area, please be aware that Padel HQ cannot offer any credit on VAT for these orders.

Our Liability

Padel HQ does our best to make sure all the information we show on PadelHQ is accurate, but cannot be held liable for any injury/damages that come as a result of any action or decision made from using the PadelHQ site and information included.

Legal Disclaimer For Use Of This Website

The information contained on this site is for general guidance on matters of interest only. "Information" includes without limitation any expression of opinion, projection, estimate or forecast. The information on this site is provided on the basis that PadelHQ are not here in providing professional advice or services and your access to this site (other than to read this disclaimer) is permitted on the basis that you agree to this.
It is your responsibility to evaluate the accuracy, completeness or usefulness of any information available on or from this site, and to seek professional advice where appropriate. While Padel HQ has made reasonable attempts to ensure that the information contained in this site has been obtained from reliable sources, PadelHQ is not responsible for any errors or omissions. Except to the extent that any applicable law makes the following provisions void or unenforceable, all information in this site is provided 'as is', with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of such information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

In no event will PadelHQ be liable to you or anyone else for any decision made or action taken in reliance on the information on this site or for any direct or indirect, special or other damages, even if the possibility of such damages has been specifically advised or ought to have been anticipated. Certain links in this site connect to other Websites maintained by third parties over whom PadelHQ have no control. Any opinions, advice, statements, services, offers, or other information and content expressed or made available by third parties are those of the respective authors, publishers or distributors and not of PadelHQ.

All trademarks appearing on this site are the property of their respective owners. Except where copyright is otherwise acknowledged, all information on this site is PadelHQ.co.uk. All rights reserved. EO&E.

For any questions, or requests of permission to use the material contained on this website contact: support@padelhq.co.uk

Legal Disclaimer For All Products Sold On This Website

Padel HQ specialises in selling sports gear. As with all sports, there is a risk of injury when using the products sold. It is strongly recommended that proper gear be warn at all times when using the products sold on this website to mitigate the chances of injury. All persons who use or wear products sold by PadelHQ do so at their own risk and accept full liability of the potential consequences.

PadelHQ and their owners, officers, directors, employees or representatives will not be held liable for any injury, accident, death, property damage or incidental and consequential damages arising out of the use of products sold. You agree to assume and accept all potential risks of bodily injury arising from the use of any products sold.

Customers of this website are responsible for checking and maintaining the safety of products prior to use.

PadelHQ reserves the right to cancel any order up to the point of delivery.

PadelHQ and its staff will not tolerate rude or abusive speech or email content. Padel HQ endeavors to help customers to the best of our abilities as our aim is to meet our customers’ requirements, so your polite cooperation is appreciated.